Question 1

If the home comfort system breaks down, how fast will you service it?

Accepted Answer

As a Premier Program Member, you can expect priority service should the heating and cooling system ever need servicing. Please contact Western States Home Services and one of their qualified service technicians typically will be dispatched to your home within 24 hours or less.

Question 2

What is the installation process and how long does it take?

Accepted Answer

The installation is performed by Western States Home Services. Installation in most cases takes about a day. Western States Home Services will set up a time and day for the installation that is most convenient for you and fits with your schedule.

Question 3

Are there additional costs, other than the Premier Program monthly payment?

Accepted Answer

With the Premier Program, all home comfort system maintenance, consumable parts (air filters and UV bulbs) and covered repairs are included per the terms of your Premier Program agreement.

Question 4

Will someone show me how to work the home comfort system and the controls?

Accepted Answer

Yes. Western States Home Services will answer all of your questions concerning how the home comfort system works, walk you through how to properly operate the new controls and show you how to change the consumable parts as required.

Question 5

What brands of home comfort equipment do I get with the Premier Program?

Accepted Answer

Western States Home Services works with several quality, nationally recognized HVAC, plumbing, and electrical manufacturers. Based on your specific home comfort needs, Western States Home Services will recommend the best options for you to consider.

Question 6

What happens to my old home comfort system?

Accepted Answer

Western States Home Services will safely remove and dispose of your old home comfort system in an environmentally friendly manner.

Question 7

How do I schedule maintenance of the home comfort system?

Accepted Answer

Western States Home Services will contact you to schedule the annual home comfort system maintenance. However, if you must reschedule that appointment, contact Western States Home Services to do so, at your earliest convenience.

Question 8

What if I sell my house?

Accepted Answer

If you sell your home, you have a couple options with the Premier Program.

Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments.

Option 2: Contact Service 1st Financial to exercise your purchase option, as detailed in your Premier Program agreement. Under this notion, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.

Question 9

How long does this Premier Program service last? What happens when it ends?

Accepted Answer

The standard term for the Premier Program is 10 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1) upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.

Question 10

Who do I contact with questions about the home comfort system?

Accepted Answer

For questions concerning the home comfort system, contact Western States Home Services. Contact information is included in your Premier Program Agreement.

Question 11

Who do I contact with questions about my bill or making a payment?

Accepted Answer

For billing questions, please contact Comfort Connect, and one of our dedicated customer service team members will answer any of your questions. You can also contact us via email at inquiries@comfortconnect.com or call us toll-free at (888) 342-7005.

Question 12

Who do I contact if I want to transfer the Premier Program service?

Accepted Answer

If you wish to transfer your Premier Program agreement, please contact Comfort Connect, and one of our dedicated customer service team members will review your options with you. You can contact us via email at inquiries@connect.com or call us toll-free at (888) 342-7005.

Premier Program

Worry Free Home Comfort

Welcome to the Premier Program

Annual Maintenance Included

No Trip Charges

No Diagnostic Charges

Consumable Parts included

Covered Repairs included

No Overtime Charges

Interested about Premier Program® ? Call Us to Sign Up

Compare the Difference: See how the Premier Program® stacks up.

Premier Program

No hassle, worry-free service

No charge annual maintenance

No charge covered repairs

No charge consumable parts

No hidden charges or fees

No large up-front payment

Most advanced home comfort systems

Traditional Financing

No hassle, worry-free service

No charge annual maintenance

No charge covered repairs

No charge consumable parts

No hidden charges or fees

No large up-front payment

Most advanced home comfort systems

Credit Card

No hassle, worry-free service

No charge annual maintenance

No charge covered repairs

No charge consumable parts

No hidden charges or fees

No large up-front payment

Most advanced home comfort systems

FAQ Title

We Offer Same Day Service!

Same Day AC Repair & Plumbing Services

Western States Home Services Service Area

Proudly Serving Mesa & Surrounding Areas